Delivery Information
EVERY ORDER IS PACKED WITH THE UTMOST CARE, UNWAVERING PRIDE AND PRECISE ACCURACY.
We are also consumers and we also want to receive our orders in the best condition possible. At LED LIGHTING PTE LTD, our packing and delivery team are trained intensely and have deep knowledge of all our products. We have high standards for our team and continuously learning and increasing product knowledge is always our top priority. You can rest assured that the from the time that your order is packed to leaving it in the hands of our trusty delivery drivers to you, it is always managed and handled properly. That is the promise.
The following are some questions regarding delivery related matters. You may also check out our extensive FAQ here.
Do You Deliver?
Yes, we deliver to your doorstep at your selected date and time slot (Only for Singapore mainland and Sentosa). This is free for orders $150 and above. For orders below $150, there is a flat fee of $30 for this service. We don't deliver internationally at the moment and we hope to serve your country someday.
Is Delivery Free?
Delivery is free for orders $150 and above. For orders below $150, there is a flat fee of $30 for door-to-door delivery (in Singapore mainland and Sentosa).
Alternatively, you may choose to self-collect from our warehouse after placing an order. This option is free.
Can I Request For A Specific Time For My Delivery?
Unfortunately, our deliveries cannot be made at a specified time.
We seek your understanding on this as it is our duty to deliver all items to our customers on time within the stipulated time frame.
Alternatively, you may wish to authorise us to leave your order at the door. By doing that, we will send you a picture of the baggage once it is done. But please only do this at your discretion. We are not liable for missing items or any changes in quality during the time your items are left out.
Can I Change My Delivery Address /date ?
No worries, you can still amend the delivery address/date slot as long as it is at least 24 hours BEFORE your selected delivery date and time slot.
Please email our friendly customer service with your invoice number at enquiries@fsl.sg at least 12 hours in advance before your delivery time slot.
We will do our best to fulfil your request, but if the order has already begun the delivery process, we cannot change the delivery address/date/ time slot.
Please ensure that someone is present to acknowledge the delivery. If no one is at home and there is a missed delivery, we will contact you as soon as we can to reschedule another delivery time.
Our delivery drivers will give you a call should there be no response at the door, and will only wait for a maximum of 5 minutes before they leave for the next location.
Please note that we reserve the right to charge you a re-delivery fee of $30.
Can I Pick Up My Order From Your Warehouse?
Yes! If you have chosen Delivery, but would like to self collect at our warehouse, just inform us at least 24 hours before your delivery time slot via email to enquiries@fsl.sg or give our hotline a ring during operation hours to inform us.
Depending on the refund claim, we may not be able to refund the shipping charges. Refunds, exchanges and credits are done at the discretion of LED LIGHTING PTE LTD. We reserve the right to refuse unreasonable claims that cannot be supported with proof.
As much as we would like to accommodate customer's requests to the best of our ability, please note that by proceeding to make an order with LED LIGHTING PTE LTD, you agree to all terms and conditions stated here unconditionally.
Have any questions about deliveries that are not answered? Drop us an email (enquiries@fsl.sg)