Shopping Policy

Shipping & Store Pickup

Orders are processed within 1-3 business days.  
We ships Monday through Friday, excluding holidays. 
Product availability is generally marked on each product page of our website.  
If the lead time is different than what is posted on our site, we will inform you within 24-72 business hours. 
After you make your purchase, you will receive an order confirmation.  
Unfortunately, delays and backorders are still occurring, and we will do our best to communicate these to you in a timely fashion.    

Address Changes  
We are happy to attempt an address change, but we cannot guarantee the change will be successful. Orders begin to process immediately once they are placed. Sometimes it's not possible to change the delivery address after an order has been submitted. We will not be responsible for lost products that were shipped to the original address provided.

Low Order Fee
Orders over $250 
We offer free shipping
Orders below $250
For orders below $250 .
We were charging low order fee $40

We offer standard delivery, which is to your DOOR ONLY. The delivery person or team does not enter the home or assemble the furniture. If you live in an apartment or condo building, it would only be brought into the lobby.  
If you have any questions or want to arrange white glove service please email us at service@fsl.sg

In-Store Pickup
Our showroom is open 6  days a week other than statutory holidays.  
Once you have been notified that your order is ready for pick up you can book an appointment or come in any time during our opening hours.  
Please have your order number. If you do not have these items, you may experience a delay.  

• Monday 9am–5pm
• Tuesday 9am–5pm
• Wednesday 9am–5pm
• Thursday 9am–5pm
• Friday 9am–5pm
• Saturday 9am–12pm

Storage or Hold or Delay Delivery/Pick Up
we cannot store, hold or delay delivery (or store pick up) without prior approval. 

Delivery Issues 
If a delivery is missed due to an incorrect address, refusal at the delivery address, or failure to be available at the scheduled time, the customer will be responsible for any additional charges. This includes fees for redelivery, storage, etc... To avoid these costs, please ensure that the delivery address is correct and that someone is present to receive the order.